[Resolved]  Mobikwik — i have made my credit card bill payment through mobikwik not updated yet in me bank account

I paid my credit card bill of rs 47135 of month march, on 1st april using mobikwik mobile app but not updated yet in bank account please check the detail
Card number 5593-*-*-2816
Mobikwik transaction-id mbk[protected]
Mobile number [protected]
Total amount paid 47140

I have sent too many mails to company and calling to customer care number but no one is replying
I also trying to contact zaak epayment services private limited for related concern but also they are not replying,


Bill payment is pending!
₹ 47140.0
The credit card bill payment of ₹47140.0 for card number 5593xxxxxxxx2816 is being processed!

Your transaction is under process & we will notify you soon as soon as we have an update.in the rare chance this transaction fails, the amount will be refunded to your wallet. Stay tuned!
Transaction details
Card number 5593xxxxxxxx2816
Operator
Category credit card
Updated wallet balance ₹ 0.0
Total wallet balance* ₹ 0.0
Transaction date apr 1, 2020 (Wednesday)
Transaction id mbk[protected]
Total payment ₹ 47140.0
Paid via wallet : ₹ 2.0
Paid via payment gateway : ₹ 47138.0
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Apr 3, 2020
Complaint marked as Resolved 
I paid my credit card bill of rs 47135 of month March, on 1st April using Mobikwik mobile app but not updated yet in bank account please check the detail Card number 5593-****-****-2816 Mobikwik transaction-id MBK574149523 Mobile Number 9009966353 total amount paid 47140 I have sent too many mails to company and calling to customer care number but no one is replying I also trying to contact ZAAK EPAYMENT SERVICES PRIVATE LIMITED for related concern but also they are not replying, Bill Payment is Pending! ₹ 47140.0 The Credit Card bill payment of ₹47140.0 for Card Number 5593XXXXXXXX2816 is being processed! Your transaction is under process & we will notify you soon as soon as we have an update. In the rare chance this transaction fails, the amount will be refunded to your wallet. Stay tuned! Transaction Details Card Number 5593XXXXXXXX2816 Operator Category Credit Card Updated Wallet Balance ₹ 0.0 Total Wallet Balance* ₹ 0.0 Transaction Date Apr 1, 2020 (Wednesday) Transaction ID MBK574149523 Total Payment ₹ 47140.0 Paid Via Wallet : ₹ 2.0 Paid Via Payment Gateway : ₹ 47138.0
Mobikwik customer support has been notified about the posted complaint.
Complaint comments 

Comments

Amount of Rs 555 debited from my bank account via net banking but credit shows still rs 0 in my mobikwik wallet balance. Please help me to get my refund amount in same mode of payment.

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