Mobikwik — I have not got my money back even after mobikwik promised to give

Address:122002
Website:www.mobikwik.com

Hello, on 2nd may i recharged my number with rs.399. The transaction was not successful but the amount has been debited from my bank account. When i made a complaint, mobikwik customer told me that the money would be refunded to my account. But still i haven't received my money. Please help me. It's been now one week but there is no sign of my money. What are they doing?
Ticket no - #6459555
Mobile no - [protected]
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Mobikwik customer support has been notified about the posted complaint.
May 04, 2017
mavia khan ahmad's response
plz return my 20 rupees in my walle
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Sir i am rashid khan and my mobikwick registered mobile no. is [protected] and sir i add first time ten rupees but the money did not come in my wallet and deducted my account then after some time suddenly ten rupees also deducted from my account plz sir refund money in my wallet

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