Mobikwik — I have paid the bill but company agents not waiving off my penalties

Hey there I have paid 1500 amount of Zip pay later mobikwik and after that I contacted the customer support of Mobikwik but they were not even responding to my calls or texts also I contacted the Mobikwik call support team they also denied stating that I need to pay the penalties of 2500 as I have not paid on time and the agents who said to me that they will waive off the fee after paying the used amount they all agents are not from mobikwik they conveyed wrong information.

But the fact is many more people are being affected to this and the thing is this company Mobikwik makes false promises and always convey wrong information to the customers I got to know all this as per my experience and by checking the comments of other people on social media platform.

I request you people to do something about it.