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Mobikwik — Issues with repayments

I have cleared my bills for the month of November 2021 on December 11th 2021. Even after doing the payment I am receiving messages and calls mentioning that I haven’t done the payment and will have to pay a penalty along with the actual amount. Inspite of me sending through mail the details of my transaction with screenshots many times, they have not addressed the problem. Customer service never received the call so far. What am I supposed to do?
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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