Mobikwik — jio number recharge not done amount deducted

Address:	Bangalore, Karnataka, 560097
Website:	www.consumercomplaints.in/new_complaint

I have made a transaction on mobiwik app to recharge to my jio no and amount has been deducted but recharge not done, and tried to log a complaint in help center as suggested but no use no operator id given and where do i register.
There is no customer care no the no which shared that's ivr its only suggest to log it in help center that already tried which is of no use, there is no way out to reach a person to at least to inform the issue.