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Mobikwik — Loan amount disbursed but not received

Dear team I apply for a loan from mobikwik on 5th jan 2023 after following some steps and doing e mandate it's shows that loan is approved and loan amount will be credited within 24-48hrs in my account and today ita 9th jan 2023 till time no any amount is received I rasied a complaint ticket there my ticket id is 1901975 they say that loan amount will be transfered within 48 hrs if not received please share bank statement and I also shared my account statement there no response received till time so I call customer care executive they are always busy so team please suggest me what to do and help me in resolving my issue.
Please Assist.
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Dear team no update till time please update Can your team resolve my issue or not
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    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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