Mobikwik — MOBIKWIK and IDFC first bank personal loan account fraud

My cibil report has entry that I have personal loan with idfc and it is impacting my cibil score.I never enquired about the loan and neither used that amoumt.
When contacted Idfc first bank they told contact mobikwik and they are lending partners. I have installed mobikwik app and neither enquired about loan however they opned personal loan account in idfc first bank without my consent or documents submitted.

Either parties mobikwik and idfc are no where concerned about this while after loadging complaint.

With immediate effect both mobikwik and idfc first bank please close my personal loan account as it is impacting cobil score.

Details :

Details:
Name : Mahesh
Phone : [protected]
IDFC FIRST BANK LIMITED PERSONAL LOAN account :58928715
Individual
DATE :[protected]
ACTIVE*[protected]
5, 000
Oustanding :0