Mobikwik — mobikwik cheating people.

I have load my wallet from Credit card to pay my Electricity Bill. But Mobikwik don't allow me to use the wallet balance for the payment. I already rise ticket due to this.They respond after three days, saying that

"Dear User, Greetings from MobiKwik!This is in reference regarding your concernApologies for the inconvenience caused to you.We would like to inform you that credit card money will not be utilized for the electricity bill payment transactions.The same has been updated at the payment page on App. Kindly update your App to the latest version and check the details.Thanks for being a valued Mobikwik Customer

Regards
Mobikwik Team."

Please help, probably they cheats their customer this way. They blocks my money, I can't utilize my money.