Mobikwik — Mobikwik - Fraud transaction with my mother's debit card

Address:

Bangalore, Karnataka

I wish to bring to your notice, a fraud transaction which took place today, using my mother's debit card. She got a call from the number [protected]. The person claimed that he was calling from the SBI and that my mother's ATM card has been blocked. He asked for the debit card number and the one time password. As my mother does not have much knowledge about the internet banking process, she was easily duped, and gave off the debit card number. As soon as the call was over, she got an sms from the bank, stating that a transaction of Rs 9999 was made from her card towards Mobikwik.com. She was quick enough to get the card blocked . I have sent a mail to the backend department of mobikwik.com which handles all fraud complaints ([protected]@mobikwik.com), but haven't received a reply yet. What should I do so that it could be tracked early and hopefully the transaction could be aborted at an earlier stage.Could anyone suggest a better approach which will help me in getting back my money.