Mobikwik — Mobikwik is illegally holding money <should be banned>

Address:	Gurgaon, Haryana, 201309
Website:	www.mobikwik.com

Hi sir,

I added rs. 10000 to mobikwik wallet and it was added successfully.
While adding money, they clearly mention that there is no restriction on transfer money to bank.
Now when i am trying to transfer my money to bank, could transfer only rs. 3000 and now they are denying the transfer saying i exceeded the monthly limit.

They are trapping by writing there is no restriction on money transfer but later they deny to transfer money and illegally hold the money with them.
I am attaching screenshot from their app.

Their customer support don't reply at all, i even asked to refund my money but they are neither refunding not allowing me to transfer.

Please help to ban this fraud app and kindly help to solve my issue.