[Resolved]  Mobikwik — mobikwik not refunding my money stuck

Address:

Noida

Sir on date 12th april 2020 i booked hp gas cylinder from mobikwik with rupees 789.50 with my order id mk[protected] with full amount paid online
Sir on date 16th april cylinder was delivered to me with slip of 789.50 rupees as cash on delivery order i discussed whole matter with delivery boy that i paid online but after so much discussion he said he will go now and will not deliver cylinder if i not pay him full amount of 789.50 rupees again in cash sir so at last i paid him as cash also and now when i complaint about this with mobikwik on same date of 16th april i shared photo slip of delivery also with them they till now not properly replying to me saying please do complaint on bbps option on their application i tried but it was giving error from so many days so i called mobikwik on their customer care number they told me bbps compliant they filed and given me complaint number = api[protected] & api[protected].
Bur sir all those compliant numbers they given seems to be fake because they told me go to bbps option on their app and click existing compliant and enter this number you will get details about resolution but when i try to do this it was "complaint not found" sir i m frustrated now because now they are not replying to my query i want my money of online booking as back to my source because in hp gas there is no option as they adjust bill in another delivery or anything they deliver when we book and pay them i m clear frustrated now my registered mobikwik mail id [protected]@gmail.com & mobile number [protected].
Sir my this complaint is for 3 companies mobikwik, hp gas and bbps because all of them not solving my query kindly solve my issue and initaited my online paid amoyunt as refund please beacuse i already paid whole amount in cash also if they want delivery slip i can provide them that also