Mobikwik — Mobikwik wallet deduction

I added 3695 rupees on my mobikwik wallet oon7 November 2021 and in history it shows money has been added successfully but the wallet balance is 3335. There's an transaction history of 'wallet debit against' 360 rupees. My Amount was debited under this transaction without any notification or my permission. I have also submitted the issue and tried them calling but no response. I request the higher authorities to credit back the amount.