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Mobikwik — Mobikwik zip pay later

I am using mobikwik, my mobikwik is hack and lost around 15000 i have complaint about immediately, but no response from till now technical team didn't reply for mail and call, everyday I am getting i threatening message that penalty of 3000, I don't know what's the issue if call or inform about that I ll pay, without knowing how should I pay
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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