Mobikwik — mobile recharge failed but money has not been returned to me

Address:

814 103

Respected sir,
On 27.02.2019 an amount of rs 72/ was deducted from my bank account when i tried to recharge through mobikwik. The message came was that there is some disturbance and the money will be paid back. But until now neither recharge has been done in my bsnl number [protected] nor money has been paid back to my bank account.

Hence i request you to look in to this matter that i may continue having transaction and recommend to others.

Thank you

Yours sincerely