Mobikwik — mobile recharge not successful but money deducted

Address:

Fatehabad, Haryana, 225051

I tried to recharge my friends jio number [protected] vai mobikwik e wallet dated on 13/12/2018 for the rs 399. Mobikwik deducted money from my bank account but didn't proceed for recharge even if sending a massage recharge successful. When i talked to jio customer care after two hours they said we didn't receive any recharge request. I complaint to mobikwik with the ticket number 9975297, 9972340, but mobikwik say contact to your operator. Recharge has been done successfully.