Mobikwik — money added in wallet but deducted without informing

Address:

Gautam Buddh Nagar, Uttar Pradesh, 302012

It's highly disappointing to know that the app does not provide any support for issues.
I added 922 rs to the mobikwik account but the amount was deducted without informing me and with no reason.
Trying calling customer service support but no response after one and half hour call. Nobody answers the call.
This is disgusting. I just hate the fact that there is no transparency in the app. No service at all. Customer satisfaction is not zero but negative..in minus.