Mobikwik — money debited but bill is not paid

Address:

Near madan mahal station, Jabalpur, Madhya Pradesh, 482001

Me paid a credit card bill using mobikwik upi system on 9 july rs - 5000 my money is debit but bill is not paid. I complaint manny time to mobikwik but no response. All documents share with mobikwik but no process.
My 2 credit card statement is avilevile but payment not update.
Mobikwik call centre is not receive my call.
My money is loss so please help me