Mobikwik — money debited but in mobikwik it is in pending state

Address:

713325

On 16 th August I have send money to my friend through mobikwik, 4 times. That 4 times my money got debited from my bank acount but my friend did not get balance, when i checked mobikwik it shows transactions are in pending state. I have taken help to mobikwik but they assured me wait till 48 hrs from the transaction date. But today 22 august 5 days are over after transactions, I did not get refund. Please help me before