Mobikwik — Money debited from bank but not added in mobikwik wallet

Address:Gurgaon, Haryana
Website:Mobikwik

My money is debited from bank but not added in mobikwik account wallet. My bank details as follows. Thank you for using your SBJ Debit Card 521XX2696 for a purchase worth Rs1200 on POS [protected] at MOBIKWIK txn# 612482. From last 15 hours I am regular complaining to mobikwik help section but no response from mobikwik. I am afraid of loosing money. Please helpe.
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I am Bipul Ghosh, i had make a mobile recharge through mobikwik on 18.04.17
Of rs.500. But the amount of rs.500 is not
Added to my mobikwik wallet and also
Amount deducted from my bank account.
So, now i wants to know that what is reason behind this and how can get refund
To my wallet.plz. take immediate action
Regarding this matter.

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