Mobikwik — Money debited from bank, not credited back

I have been trying to catch hold of Mobikwik people but nobody responds or pays heed to. Looking at number of complaints unanswered here gives me no such hope anyway but still. My SBI account was debited of 6, 000 on June 1, 2021. Unfortunately, it wasn't added to the wallet nor was it credited back to the account. The transaction was to add money to the Coin DCX wallet but it also didn't get added there. Here's the transaction ID that failed[protected].