Mobikwik — Money deducted and added in Zip

Hi

I had to add Rs 2000 to the wallet of Coin DCX Go and selected Mobikwik UPI option. And I tried to add Rs 2000 to Mobikwik wallet but Rs 2079 was deducted from my bank account and Rs 2000 got added as Mobikwik Zip which I am not able to use.

Also, what I understand that Mobikwik Zip account gives advance amount to it's consumers but this Rs 2000 that got added is my money that got deducted. Please resolve the issue.

Ref No.[protected]As per, net banking records)
Payment was made on 19th May 2021. Resolve this please.
Was this information helpful?
No (0)
Yes (0)
Mobikwik customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mobikwik
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    12%
    Complaints
    7122
    Pending
    0
    Resolved
    858
    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
    View all Mobikwik contact information