Mobikwik — money deducted but booking not done

I have done ease my trip flight booking through through mobiqwik using my debit card. Money deducted from my account but mobiqwik has not transfered the amount to ease my trip. There is no way to contact mobiqwik as they don't have a proper customer care. I called to their mobile number but they are not attending calls. I contacted bank but the payment is already done to mobiqwik.