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Mobikwik — money deducted but not credited or refunded

I have made 15610 rs payment from my icici credit card. After some time it shows error. My money has been debited and i received message that money has been added to my wallet. But there is no money in my wallet. I searched in history it shows refund of the same amount but i didn't received any money in my account. I need my money very urgently.. I am in a trouble. Please look over it immediately.
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Hello Sir,
My name is Mohd Tasleem Saifi.
My problem is not solve, my security pin is lock, please solve my problem.my balance is 20100.

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