Mobikwik — Money deducted but transaction failed

Address:

Ghaziabad, Uttar Pradesh, 201307

Hi,

I was booking a ticket on IRCTC and paid using mobikwik. The transaction failed twice and both the time money got deducted and i tried contacting the customer care through email and call as well, Customer care number not working and they are not replying on email.
I want to know how to resolve it and when I will get my money back. also this is not acceptable that refunds also we cant transfer back to our banks, we have to use it through mobikwik itself.