Mobikwik — Money deducted from account but not updated in wallet

First I added 8000 Rupees to my bank account linkedto my mobikwik wallet and then performed a transaction of Rupees 8150 to add the money in my wallet.
i have all the proofs and and records that amount of 8150 was deducted from my bank account but does not reflect in the statement of app neither in the balance tab of the app.