Mobikwik — Money deducted from bank A/c to Mobikwik wallet but transaction failed

It's past 2 days a transaction failed due to insufficient balance in Mobikwik wallet. But I have transferred the amount, money got deducted from bank account, all the transaction shows money deducted from account.
I have been raising complaint and calling customer care number past 48 hours but there is no response.

Please help us to get a refund ASAP.
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