Mobikwik — Money deducted from mobikwik account but the electricity bill has not been paid

Address:	Ludhiana, Punjab, 141001
Website:	mobikwik.com

While paying money from my wallet to pay electricity bill (INR 1503). The amount got deducted from my mobikwik wallet but not credited to my account. i am following it up [ticket numbers 6311843 but it just shows in progress. The transaction id is IMBK[protected]. My email id is [protected]@rediffmail.com. None of the customer care numbers are working. Its very unfortunate that such company is least concerned about the harassment caused to the customers. I am checking my account multiple times but no one has even bothered to reply to this issue