Mobikwik — money deducted in bank account

Address:

Kr puram Bangalore, 560039

Hai sir or madam.
In pvr app i have booked a 2 ticket and its asked for payment confirmation... And gave portion of payment and mobikwik... I selecte mobikwik app and its asked for. Debit card payment i add card number n add money rs.539 it deducted in my bank account and the ticket is not booked but money is cut from my account and i called to pvr customer care and asked for payment details... They said the tickets is not booked by your app but my money is deducted to me... I have a proof of deduction with me.
Thanks
Shanmugam