Mobikwik — Money deducted repeatedly but not added to wallet 2*3600= Rs.7200/-

swaroopsmp

from Mumbai, Maharashtra

Address:	410210
Website:	mobikwik

On 11.02.2017 near about 11.30 PM I tried to add money to book IRCTC ticket through it. I tried to add money 2 times through my SBI credit Card no. [protected] but both time amount is not load in Mobikwik wallet and 02 text msg/e-mail has been received form SBI Credit card that Rs 3600/- (02 times) transaction was successfully. Then after i had made complaint to customer care of SBI card but on 03.10.2017 SBI Credit card representative has intimated me over telephone that the above both transaction made by me was successful at this end and suggested to speak with Mobikwik merchant. I tried today to speak with customer care but unable. So plz resolve my above issue and reverse/return my two transactions of RS.3600/- + RS 3600/ = total RS. 7200/- at the earliest.
(statement copy of transaction made at SBI Credit Card is enclosed herewith)

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Mobikwik customer support has been notified about the posted complaint.