Mobikwik — money got debited from my account but it was showing wallet issues and transaction failed

It was my last day 31-May-2018 to use supercash.So I tried to use mobikwik for an online transaction to medlife .Money got debited from my account but online payment failed and not able to login how many times I tried in and showing wallet issues.I had to pay through other company. I had to make my medlife agent for a very long time as this drama was going on at the moment.

Rs 159.2 is debited amount and mobikwik account :[protected].

Later on when I could login again the money is added to wallet but I am not able to transfer money back to my bank account which was kept for an urgency. It is saying I don't have the minimum limit to transfer it back to my bank account. How can they transfer money to wallet in the cover of online transaction without my permission.First of all they faked and failed the transaction then I am not even left with the choice not even asked my permission on where should my money be transferred. That was some urgent money. I need my money back.

when I raised a ticket against this in mobikwik they blah blahed about supercash validity and closed the ticket

This company does not have any value for customer treat them like toys as they like.
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Mobikwik customer support has been notified about the posted complaint.
Jun 04, 2018
Updated by Elzaj
I did not get my money back yet or got any update from mobikwik on my submitted complaint in their site or otherwise.
Jun 04, 2018
Updated by Elzaj
Please help me get my money back to my account
Jun 07, 2018
Updated by Elzaj
I did not get money back to my account
Jun 19, 2018
Updated by Elzaj
did not get the money yet
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