Mobikwik — Money got deducted not credited back to bank

I paid electricity bill using mobikwik. The transaction got failed but the amount got deducted. They haven't credited back the amount. It's been 2 months. I reached out to their help but they are not sharing the utr number. I have checked with my bank, but without the utr number they couldn't help. 2400 Rupees has been debited from my account and its not credited back.
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Mobikwik customer support has been notified about the posted complaint.
Mar 04, 2021
Updated by Sree2021
They showed refund is successful but the amount is not credited to my account and there is no utr number too.
Mar 09, 2021
Updated by Sree2021
Amount is not yet credited. They are not responding too. What to do ?
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