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Mobikwik — money is not added in wallet

Address:Pune, Maharashtra

i added money twice in mobikwik.but money is not added in wallet but my bank a/c debited that amount. so where is my money now. transaction ref no-IGW0190003 AND IGW0205165. SO PLEASE ADD MONEY IMMEDIATELY OR REFUND IT BACK, BUT DO NOT DELAY.
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My SB A/c **********02031 is debited for Rs. 3000 on[protected] by Debit Card Swipe. I didn't get money in my mobikwik account i want reply from u as soon as earlier. Thanks.

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