Mobikwik — money not credited in my wallet

I was trying to. Load my payzapp account for an amount of rs. 21, 000/- though the amount got debited from my mobikwik virtual card but didn't get credited in my payzapp account. When i escalate it to mobikwik they replied the transaction got settled please chk with payzapp which i did. Payzapp replied on email. Stating transaction was failed now mobikwik is asking 35 days time to escalate it and to check with payzapp. Seriously its my hard earned money why on earth do. I need to wait 35 days to get my money.