Mobikwik — money not credited to bank account

Hi sir,

I added rs 2000 through my credit card into mobikwik wallet on november 30 2018. I tried to transfer this amount to my bank account of sbi. Money got deducted from my wallet but not credited to my bank account. Bank told me to contact mobikwik. I have contacted mobikwik several times. No response from mobikwik. My registered mobikwik mobile no. Is [protected]. Please help me. I need money urgently.
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Plz sir my mobikwik ni is [protected] but payment transfer by other account but not received

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