Mobikwik — Money not refunded as transaction was failed

I used mobikwik for third party transaction to coindcx(neblio technologies).the transaction was of 3053 Rs but it was unsuccesful and not reflected in mobikwikm app transaction history.and the money is debited from my bank account and till now the reversal of money haven't happened.Its been around 13 days i haven’t got the refund.I did contact coindcx they did say that I did transaction of 3053 Rs on 5th of june i also have the email recieved from them saying the transaction was declined.