Mobikwik — money not refunded completely

Address:

Bangalore, Karnataka

Dear sir On 2nd I had purchased from eBay using mobikwik the amount of product is 2837rs remaining 4rs was there in my mobikwik account and on 4th my friend [protected]@yahoo.com has sent me 2000rs and I had requested to transfer that money and it was successfully transfered on 10th of dec .but because of some reason I had to cancel the order on eBay and eBay gave me refund on 13th of Dec so again I had given request to transfer the money to my bank account and after some 2-3 days I got message stating that 2004rs will be transferd to my bank account so again I had given request to transfer the remaining 828rs also.after a day I got the mail stating that it is due to technical error all your money will be transfered to bank.but only the 2ñd request has been granted .and only 828rs has been added to my bank account remaing 2004rs is missing so this problem might be arised due in between eBay transaction one more transaction was happened because of that all problem arised and you thought both are same money but they both are not same So please help me and give my money back to my bank account Name-prajwal Bhat Ph.no - [protected] Account no[protected] Ifsc-cnrb0000768 Remaing amount -2004rs