Mobikwik — Money not refunded for failed transaction even after 1 month

I have tried to pay Askmegrocery.com Rs.1981 through mobikwik wallet on 21-2-16 but the transaction got failed and money got deducted.So, I again added money to my account and made payment of same amount to askmegrocery.com . I have raised ticket on 25-2-16 at 12.34pm but no any response is received from mobikwik till today. How much time is required by them to refund my money. My ticket Id is 4526093 & 4488898. I have been waiting for their reply since last 1 month but they are not at all giving any importance to my money and complaint. I am waiting for my money. When I called their call center the number get redirected and automatically get disconnected. What to do now. I am thinking of going to RBI in this regard.