Mobikwik — money not transferred to electricity bill

Address:Jaipur, Rajasthan, 302025
Website:www.mobikwik.com

I transferred rs 2250 for electricity bill for jaipur vidhut vitran limited. But bill not payed. Now bill increased to 2325 and in my mobikwik account zero balance is there. Means money deducted but bill not payed. Not able to contact mobikwik customer care. Their customer care no is non functional. Also help section in their website show invalid id every time. Plz help to recover my money.
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Mail id- [protected]@gmail.com
i m not able to access my wallet.
error- User is disabled.
I have recharged my Mobile in wallet Rs.500 /-, on 04.11 2017 at 17.49 hrs, the money has been deducted from my bank i.e Dena but mobikwik wallet has not been credited the said amount .Why ? If my wallet is not credited Rs.500 /-, I shall have no other way but to complain against you in consumer forum.
Sir I have recharged wrong number with jio telecom cereal... 459 ruppe
Please refund my money

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