Mobikwik — money transfer failed from one account to another

Address:

Chennai, Tamil Nadu, 600100

Transferred money on 5th February, 2019 from one account to another account on Mobikwik. Two transactions failed. The app informs payment done but the money is NOT credited in the respective account.

First transaction
Order ID : OMK2266fd3871fe1aa
UPI Transaction ID:[protected]
Date: 5th February, 2019
Amount : Rupees : 6, 000

Second transaction:
Order ID: OMK22670c6e4fade6c
Transaction ID:[protected]
Date: 5th February, 2019
Amount: Rupees: 1, 000

Attaching the screenshot of payment status displayed on Mobikwik and the respective account's statement proof that the money is not credited.