Mobikwik — money transfer transaction failed and never got refund back

Mobikwik is a fraud company please never use, anyway i will raise a complaint against mobikwik wallet with rbi, they are cheating customers by holding back customers money for days for failed transactions. I have made a money transfer to bank using my wallet registered with number [protected] on january 1st 2019, money deducted but can't find any transaction details, i have raised multiple tickets every time they says 72 hrs i will get refund and close the ticket, fraud and cheating company mobikwik never uae this wallet what ever reason.