Mobikwik — money wrongly debited by mobikwik

Address:	560077
Website:	www.mobikwik.com

I had initiated a credit card payment transaction three days back. This transaction got declined on the app. My money got debited from my account. I need an update on the same. Also i am not able to see any refund initiated from mobikwik to my bank account.

Attached are some details & sms updates on this transaction.

Dear customer, txn of inr 4, 194.00 done via debit card of acct xx5100 on 16-oct-18. Info: iin*mobikwik. Avbl bal:inr 2, 10, 658.13.

I have lodged an email complaint to the below email id's : [protected]@mobikwik.com, [protected]@mobikwik.com, [protected]@mobikwik.com.

No action has been taken so far. They are big cheats robbing people of their earnings.

Both the customer care numbers provided do not respond : +[protected] ; +[protected]

I need an immediate update on this matter and strict action to be taken against such crooks.