Mobikwik — My amount debited from my bank account but not credited to R Wallet.

I wanted to recharge my R-wallet o[censored]TS app on 14 Jan 2023. But unfortunately my account has been debited by Rs. 100/- but till date has not been credited to my wallet. I have already launched two complains through Rail Madad but they could not solve this. next time I also registered a complain in my bank, but they replied that please contact to your merchant also. So, now I am hopeless about that matter. UTS transaction history show that the money has been processing. Till 23 days to go no solution has been done. transaction Ref no[protected]IGAOYZQZL6 TRANSFER TOINB Rail connect. on 14 Jan 2023.
I repeat, amount debited from my bank but not credited to UTS Wallet. My UTS app mobile no is [protected]