Mobikwik — My amount has been deducted but order not placed

I had ordered the product on muscle blaze worth rs 1994 and paid the amount using mobikwik on 2/09/2023 at 10:28 PM. But the amount was deducted from my bank and order was not placed. I already mailed to muscleblaze and mobikwik but no response or contact has been made through them.