Mobikwik — My amount not credited to my source account .

Address:	Delhi
Website:	Mobikwik

Two times deduction of Rs. 2000/- from my source account, but wallet had only one times. I complain on 17 th June2017, and got the massage by email with ticket no. 6670967
Query
my account is not showing two timesRs. 2000 credit while as the same had been debited to my bank account.

Resolution
Dear User,

Greetings from MobiKwik!

This is in reference to your concern regarding Add Money transaction.

We apologise for the inconvenience.

We checked and found that your payment was unsuccessful as MobiKwik did not get an update from your bank for this transaction.

Your money will be credited back to the source account, within 3-15 working days as per the Bank policy.

Please get in touch with your Bank in the case of delays.

Happy to Help
Team MobiKwik

Ticket No: 6670967
Status: Resolved
Created On: Jun 17, 2017
Resolved On: Sat Jun

Again I send massage two times. But Still I Could not get my mony to my source account.
May please promote the query and resolved please.
Dr. Trivedi