[Resolved]  Mobikwik — my money got deducted and electricity bill not paid

My name is arushi mann.. Sir i was paying my electricity bill via mobikwik app on 11 oct 2019 which is 4992 rupees... And my balance was deducted from my account... But now the problem is my electricity bill still not paid.. And balance got deducted now its 12 oct 2019 and it is not paid yet... I was doing complaint so many times to mobikwik... But still my problem not solve.. Still they are not refunding my money.. I send them so many messages via app but everytime they send me computerised message again and again which is wait for 2-3 days wait for 2-3 days.... Please solve my problem it's my humble request...

Account no[protected]
Ifsc code - pytm0123456

Txn ref no - mk[protected]
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Oct 14, 2019
Complaint marked as Resolved 
Mobikwik customer support has been notified about the posted complaint.
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Last Oct'1 i made add my cash into wallet 5000/-.Then i transfer my money into bank through wallet...This tanscation was unsucceful.my money deducted from wallet.But i did not receive to bank...I already complant registered through app...
But still now my cash not get...Please do needfull...I am very frustrated about it...

Natrayan M's reply, Oct 10, 2019
Still my problem is not solve by mobikwik...
I tried to contact customer care through phone but i get only no response from thier side...

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