Mobikwik — my money not refunded

Address:

Mvp colony, 530017

I have done my transaction on 25th january 2020 today date is 3rd february 2020 i have raised complaint on 25th january 2020 till now it was not refunded very bad on mobikiwi app worst application. When it will be resolved. My ticket id. 13629060 i am trying to call coustomer care they not attending the calls atleast it's very urgent for me the money resolve my issue and refund my money back to my wallet or my account.