Mobikwik — Need an escalation for the last issue which is not yet resolved

Address: Kirari

Multiple times i have raise complaint ..
To IDFC first complaint team or mobikwik customer services but they are not doing what is required to be done ..
They are impacting my Cibil without any usage of their loan and ZIP wallet amount usage ..but still 500 rs amount is showing in my cibil with account number ending with 8056 but i am not aware of that ..i am not getting any proper resolution .. i am really fed up now kindly resolve the issue otherwise i will post this on social media .. without getting any proper resolution how would i improve my cibil ..
My contact number [protected]/[protected] i dont know how your team will clear this out but i need my resolution asap ..
I did not utilise the funds but still i am ready to pay the funds ..but they are unable to tell me procedure how to pay the o/s ..they are good for nothing ..i am attaching all the communication and complaints i have raised