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Mobikwik — Need help for refund of failed transaction

Address:Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road,Sector 53, Gurugram, Haryana-122003
Website:www.mobikwik.com

Hello sir my self Samay Sharma i had transaction through Mobikwik app on 24 sep 2023 from my indusand bank credit card Rs 17150 & 17650 deducted but not deposited to kotak cc account but few days i called on customer care they said paiment is failed dont worry will refund in 7 days after 7 days they said we need 7 working days now its 14 days still refund not reflecting on my account .

Regards
Samay Sharma
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
    View all Mobikwik contact information