Mobikwik — No response to my queries for Rs.1000

Hi everyone. Well, I am Sandhya.N.

I don't' want to be rude but I am so pissed of with these people. . This is not first time happen to me. I understand that on daily basis they will receive many tickets and they have to follow the previous one too. My only concern is why they don't have any online chat support.

Because they lag in customer service I prefer using other wallet. I was just wondering what if any of the customer needs an immediate resolution? They have to wait for how many days to get a resolution? I don't find this user-friendly.

Earlier when I used this, I didn't had good service. So, I quit. Now, after may be one year I activated my account and paid amount through this app and again I faced the same problem. I don't think I will use it again

I even have screenshot for my conversation with one of the team member.