Mobikwik — Non receipt of refund for unsuccessful recharge

Address:

Kolkata, West Bengal

SIR, I Sri KAUSICK KUMAR NAG, recharged my mobile no. [protected] (Prepaid, BSNL, Kolkata) from your wallet twice today (07.02.2015)@ Rs. 220.00 each vide Transaction ids I) Transaction Id [protected] AT 19:23:54 hours) ii)Transaction Id [protected] AT 19:35:59 hours . But in no cases the mobile has got recharged. Subsequently Rs. 220.00 has refuned to my wallet once again. But I have no idea about the another transaction of Rs. 220.00. Please arrange to refund another Rs. 220.00 to my wallet and make my wallet balance Rs. 440.00Your immediate action is solicited. Yours faithfully, KAUSICK KUMAR NAG